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Technical support and device tracking
LapCel Remote
Remote technical support and public tracking of devices under repair
The challenge
The workshop lost time answering calls asking whether a device was ready. Each repair's status lived in the technician's head, with no way for the customer to check it themselves.
What we built
The workshop's system pushes each device's status to the public site, where customers look it up with their reference. Frequent incidents were automated and the technician stopped being the bottleneck.