Privacy Notice

Who is responsible for your data

Neuron AI Studio, based in Xalapa, Veracruz, Mexico, is responsible for processing the personal data you provide through this site.

What we collect

Only what you type in yourself, plus one technical detail the server records automatically. If you use the contact form:

• Name (required)
• Email address (required)
• A description of your project (required)
• Company and phone number (optional)
• The type of solution you are interested in
• The language you were browsing the site in
• The IP address the form was submitted from

If you use the pricing calculator

The calculator asks five multiple-choice questions about your business and shows you an estimate at the end. You can see that figure without giving us anything: we ask for nothing in order to work it out or to show it to you.

Only if you choose to keep it and press "Save my estimate" do we collect, in addition to the above:

• The answers you picked in the questionnaire
• The estimate you were shown and the items that make it up

We do not collect sensitive data

We neither request nor process sensitive personal data: racial or ethnic origin, health status, genetic information, religious, philosophical or moral beliefs, union membership, political opinions or sexual preference.

We do not ask for financial or asset information through this site either.

What we use it for

For a single purpose: to answer your enquiry and, where appropriate, prepare a proposal. Specifically:

• To contact you about what you asked
• To prepare a technical assessment or a quote
• To follow up on the conversation until it closes
• The IP address is kept solely to detect automated submissions and form abuse

We do not use it for anything else

We do not send advertising or newsletters. We do not build commercial profiles. We do not share, sell or rent your data to third parties.

If we ever wanted to use it for a different purpose, we would ask you first and explicitly.

Where it is stored and who sees it

Your data is stored in a database on a private server under our control, located in Germany and operated by Contabo GmbH, acting solely as an infrastructure provider.

Only Neuron AI Studio staff with an account on our administrative panel can access it. It is not transferred to any third party.

How long we keep it

For as long as the enquiry is active and, afterwards, for a reasonable period to handle clarifications or resume the conversation. You can ask us to delete it at any time.

Your ARCO rights

You have the right to access your data, correct it if inaccurate, request its deletion when you believe it is no longer needed, and object to its processing. You may also withdraw your consent.

To exercise any of these rights, write to us stating your name, the right you wish to exercise and a clear description of your request. We will respond within twenty business days at most.

Cookies and similar technologies

This site uses no tracking cookies and no third-party analytics tools. We do not share your browsing with Google or any other company.

We measure visits with our own system, hosted on our server. So that we don't count you twice when you come back another day, your browser stores a random code for 13 months. That code does not contain your name, email, phone or IP address, is not derived from them, and is never shared: it only tells us it is the same browser as before, not who you are. It also stores a session code that renews after 30 minutes of inactivity. If your browser blocks storage, we count your visit with a code computed each day from your IP and browser, which cannot be reversed and is not stored alongside your IP.

For each visit we record the page, the language, the country (derived from the IP, which is then discarded), the device type, the browser and, if you arrived from another site, only its domain. Never the full address.

Besides those two codes, we store whether you prefer the light or dark theme and — only if you arrived with a campaign tag in the address — that tag, for as long as the tab lasts. You can clear all of this at any time from your browser settings; if you do, you will simply be counted as a new visitor.

Changes to this notice

If we amend this document, we will publish the new version at this same address and update the date in the header. We recommend reviewing it periodically.

Supervisory authority

If you believe your right to personal data protection has been infringed, you may approach the competent Mexican authority on the matter.